You can delete your Keentune account and everything attached to it at any time, from inside the app. Here is how, what it removes, and what survives it.
Delete your account in the app
Open Keentune, go to Settings, scroll to the bottom, and tap "Delete account." You will be asked to confirm. The deletion runs immediately and cannot be undone.
If you practised as a guest without signing up, the same Settings screen offers "Delete guest data," which erases the anonymous record holding your practice history.
The web app at keentune.com, the iOS app and the Android app all use the same Settings screen, so it does not matter which one you use.
What gets deleted
Your account itself, together with everything keyed to it: your email address and display name, every question you answered and whether it was correct, your per-skill ratings, streaks, daily results, skill stacks, bookmarks, boardwalk progress, favourites and exclusions, any feedback you sent us, your notification tokens, your subscription record, and the usage analytics tied to your account.
This happens straight away when you confirm — there is no waiting period and no "deactivated" state we keep on file.
What we cannot delete straight away
Backups: our database is backed up daily and those copies are kept for up to 7 days before being overwritten. Your data is gone from the live service the moment you delete, but a backup taken beforehand still contains it until that copy expires. We do not use backups to restore deleted accounts.
Payment records: if you ever paid for a subscription, our payment processor keeps the invoice and transaction record it is required to retain for tax and accounting purposes. We do not control that retention period. It holds billing records, never your full card details.
Anonymous statistics: we keep counts of how often each question was answered and how often it was answered correctly, which is how we calibrate difficulty. Those counters are attached to the question, not to any person, and contain nothing that identifies you.
We keep nothing else after a deletion.
If you have a paid subscription
If you subscribed on the web, deleting your account cancels the subscription immediately — you will not be billed again.
If you subscribed through the App Store or Google Play, we cannot cancel it for you: only Apple and Google can. Cancel it in your device’s subscription settings BEFORE deleting your account, or it will keep renewing.
If you cannot sign in
If you have lost access to your email address, or you practised as a guest on a device you no longer have, email support@sportaapp.com and we will delete the record for you. Write from the address on the account where you can, since it is how we confirm the request is yours.
We do not charge for this and we do not ask you to give a reason.
Related
Our privacy policy explains what we collect and why, and lists the rights you have depending on where you live.